Complaints about poor customer service are common. Having worked on help desks and used their services at different institutions I have seen both sides of the help desk. While help desk managers routinely provide support and training to staff on how to provide good customer service that only goes so far. One side of the […]
Continue reading →Early this summer Brightspace introduced the Work To Do widget. While targeting student success and keeping students up-to-date with their work the tool can help instructors too. A common complaint we hear from instructors is that students don’t read before class or submit assignments on time. When students read the needed articles before class or […]
Continue reading →This month in addition to regularly scheduled updates occurring on August 18th, we’ll also be tweaking the environment to address some concerns identified over the past few months. Changes to the Brightspace Navbar and default Course homepage include: The Course Tools menu option will be slimmed down to the most used tools and a new […]
Continue reading →Zoom has been the mainstay of many instructors’ toolkits during the pandemic. And although we are transitioning back to face-to-face classes, Zoom won’t be going away anytime soon. Zoom can be very useful for things like individual calls or virtual office hours. Zoom can also be used to bring outside speakers to your class. While […]
Continue reading →What is plagiarism? Plagiarism is the “submission or inclusion of someone else’s words, drawings, ideas, or data (including that from a website) as one’s own work without giving credit to the source” (from wit.edu website: Academic Honesty Policy). One common example of plagiarism in student papers is copying and pasting text from the Internet sources […]
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