As we transition to using Brightspace as our only LMS we continue to tweak settings and the interface to better support our users. For the fall semester,  we’ve made some small but noticeable changes. On the navbar in courses, everyone will see that the course tools has changed. Due to comments that the tool list […]

There are a number of options that instructors at Wentworth have to learn how to use Brightspace. As always, TLC will offer live sessions on topics instructors need to learn about at appropriate times in the semester. These will be listed on our Events calendar. Brightspace offers additional options, Subscription Training and Guided Training. Wentworth […]

Complaints about poor customer service are common. Having worked on help desks and used their services at different institutions I have seen both sides of the help desk. While help desk managers routinely provide support and training to staff on how to provide good customer service that only goes so far. One side of the […]

Early this summer Brightspace introduced the Work To Do widget. While targeting student success and keeping students up-to-date with their work the tool can help instructors too. A common complaint we hear from instructors is that students don’t read before class or submit assignments on time. When students read the needed articles before class or […]

This month in addition to regularly scheduled updates occurring on August 18th, we’ll also be tweaking the environment to address some concerns identified over the past few months. Changes to the Brightspace Navbar and default Course homepage include: The Course Tools menu option will be slimmed down to the most used tools and a new […]