Over the break between spring and summer semesters, we unified accounts on Panopto — or rather we tried to unify the accounts. The good news is that you have access to all your content. The bad news is it may not be easy to find.
When we first implemented Brightspace as our new LMS and set up the integration with Panopto, we did not realize that the systems were passing different usernames. Because Blackboard and Brightspace use different usernames (the usernames are different even if you log in with the same Wentworth credentials) two accounts were created in Brightspace. Users had to log in via each LMS to access a different set of files. Over the fall and spring, we adjusted permissions and moved content but account unification was the solution, we were told. BUT in order to unify the accounts, we had to have a single username across all systems integrated into Panopto.
On May 4th, we turned off the integration with Blackboard and were able to set the authentication to use the same username as Brightspace uses. Over the next week, Panopto worked to unify our accounts. However, a bug in the system prevented user files in “BrightspaceUsername” folders from being transferred to the “unifiedusername” folder. You have access to the “BrightspaceUsername” folder with your “new” unified account. So for now, if you can’t find files you uploaded from your Brightspace created account in your “My Folder”, try searching for your “BrightspaceUsername” folder. If you find the files, you can move them by changing the parent folder location.
Here are instructions on how to move your files. If you can’t find videos you know you uploaded, please let us know and we can help you locate them.
Another side effect is that the mapping of zoom video recordings may have been lost. Some users found that meeting mappings disappeared in the unification. You can remap those meetings following the instructions we provide during the spring semester.
If you are still having problems locating content, Please contact us.